Returns and refunds

At Craft Layer Labs, we take pride in the quality of every item we create. Because many of our products are custom-made or personalized, all sales are considered final and we do not offer refunds for change of mind, incorrect size or color selections made by the customer, or custom orders.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with photos of the issue. We will review your claim and, when appropriate, repair, replace, or otherwise resolve the issue at our discretion.

If a cancellation request is received before production has started, we may approve it at our discretion. Once production has begun, custom orders cannot be canceled.

Our goal is to make every customer happy. If you have a concern about your order, please reach out—we're committed to working with you to find a fair solution whenever possible